Frequently Asked Questions
Everything you need to know about shopping with Fenix Lighting.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.
How do I know which size to order?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Yes, Fenix Lighting is committed to ethical manufacturing. We partner with factories that ensure fair wages, safe working conditions, and sustainable production practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery status.